The Savior of Brand Commoditization Part 2

Earlier this week I posted about the epidemic of brand commoditization. That is, when a brand it is no longer perceived to be differentiated from competing brands. But don’t panic, the sky is not falling! There is still a way to get consumers to gravitate toward your brand and pay a premium, even if your offerings differentiate little from competitors.

The fact is, most leading brands are commodities who offer little product differentiation from competitors. Despite the fact that their products are easily substituted, these brands have thrived.

These brands have to compete in a crowded and noisy space, yet consumers naturally gravitate toward them. Why? These brands give off an aroma that makes them irrationally alluring and compelling. These brands are irresistible.

So how do you make your brand irresistible? They say when looking for your future partner, “To find the perfect one, you must first become the perfect one”. The same can be said when looking for loyal customers. Irresistible brands do not chase consumers, rather they work on themselves so that they can have a magnetism that naturally attracts consumers.

Stay tuned for some simple steps you can take to create this magnetism.

Is Your Customer Experience a “Happiness Machine”?

I love this video of The Coca-Cola “Happiness Machine”. It serves as a reminder that there is always room to make your brand remarkable, regardless of your industry. A pleasant surprise never fails to create excitement and positive word of mouth from your customers.

Coca-Cola and Pepsi Need Each Other

Talk about a tag team

Looking back over the past hundred years of the soda industry, one thing becomes very clear. Coke and Pepsi do not like each other; in fact, they hate each other. Rumor has it that a Pepsi employee would be fired on the spot for drinking a Coke. Talk about intense!

But this is not your ordinary competition; the cola wars have been all about smart competition. Though Coca-Cola and Pepsi are intense rivals, their aim has never been to put the other out of business. In fact, the two firms’ growth was not at the expense of each other, but rather the smaller players in the  market. (See figure below)

U.S. Market Share

This is how you want to compete. Coke and Pepsi could have competed on price, but they chose to compete on other aspects that create value, not diminish it. This strategy has helped to drastically increase the industry’s barriers to entry while also challenging both brands to continuously improve strategy and performance.

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